Refund Policy

• Full refund if you cancel more than 48 hours before your first session.
• No refund for sessions that have already taken place.
• Pro-rata refund for unused sessions in a package.
• Retainers can be cancelled with 30 days written notice.
• Refunds are processed within 10 business days to the original payment method.

If you cancel more than 48 hours before the scheduled start of your first session, you receive a full refund of the amount paid. This applies to the Strategy Session, the Three-Session Sprint and the first month of a Monthly Advisory Retainer.

If you cancel 48 hours or less before the scheduled start of your first session, the first session is treated as delivered and is not refunded. Any remaining sessions in the package are refunded pro rata as described in section 4.

If you have paid but no session has been scheduled yet, you may cancel at any time for a full refund.

Sessions that have taken place are not refundable. This includes sessions that you did not attend and did not reschedule with at least 24 hours notice, which are treated as delivered under the Terms of Service.

If you are unhappy with a session, tell me within 7 days. I take this seriously and will look for a fair solution, which may include an additional session at no cost. This is at my discretion and does not create a right to a refund for a completed session.

If you cancel a package after it has started, you receive a refund for the sessions that have not yet taken place. The refund is calculated pro rata by session: the package price is divided by the number of sessions in the package, and you are refunded that amount for each unused session.

Example: the Three-Session Sprint costs $900 and includes three sessions. If you cancel after one session, two sessions are unused and you receive a refund of $600. If you cancel after two sessions, you receive $300.

Written deliverables tied to completed sessions are still delivered. A written action plan that depends on sessions which did not take place is delivered in the form the completed work allows.

The retainer is billed monthly in advance and has a minimum term of three months from the start date. You may cancel it by giving 30 days written notice by email. The retainer ends 30 days after I receive your notice, or at the end of the minimum term, whichever is later. Sessions and email support continue until the end date.

Fees already paid for a month in which sessions or email support were provided are not refunded. Any fee paid in advance for a period after the end date is refunded in full.

If you cancel before the first retainer session has taken place and more than 48 hours before it is scheduled, section 2 applies and the first month is refunded in full.

I may also end the retainer with 30 days written notice. In that case any fee paid for a period after the end date is refunded in full.

You can move a session to another time free of charge with at least 24 hours notice. Rescheduling does not trigger this policy and does not reduce your refund rights for sessions that have not taken place.

If I have to cancel a session and cannot offer you a replacement time within 10 business days that suits you, that session is refunded in full regardless of the notice period. If I am unable to deliver a purchased service at all, you receive a full refund of the unused portion.

Send an email to the address shown in the footer of this website from the address you used to book, or a WhatsApp message from the number you used to contact me. Include:

• Your name and company name.
• The service you purchased and the date of payment.
• Which sessions, if any, have taken place.
• A short statement that you wish to cancel and receive a refund.

I confirm receipt within one business day and tell you the amount to be refunded and when it will be sent.

Approved refunds are issued within 10 business days of your request. Refunds are always returned to the original payment method used for the purchase. I cannot send a refund to a different card, account or person.

Once a refund has been issued, the time it takes to appear on your statement depends on your bank or card issuer, and is usually between 3 and 10 additional business days. Bank fees, currency conversion differences or international transfer charges applied by your bank are not refundable by me.

If anything in this policy is unclear, write to me before you book. Contact details are in the footer of this website.